FAQ-David


Here are the answers to some questions we often get asked. 
If you need anything else, please drop us a line on Support@Time2Sleep.co.uk  and we'll do all we can to help!

ORDER & SHIPPING ENQUIRIES

You are welcome to purchase any Time2Sleep product on this website by clicking here, on Ebay or on Amazon.

Shipping and handling charges are based on Weight and size of each order shipped to a single address.

Time2Sleep uses Royal Mail and Hermes as its main carriers, keeping cost service to a minimum although tracking capabilities for a package is extremely limited and delivery time can be slower.

We deliver anywhere within Europe. Soon we will be delivering to the United States.

Typical delivery time is within 2-5  business days. Customers should wait a reasonable time for an international item to be delivered before initiating an inquiry. Please wait 7 business days from the order date before making an inquiry with Time2Sleep.

RETURNS

Yes you can. If you are not 100% satisfied with our product we are happy to exchange it for another, or refund your money at any time. Simply return the product to us, and on receipt we will refund you the purchase price of the product. 
Please allow 7 Business Days for processing your returned item.

Refunds will be credited to the same form of payment used for the original purchase.

On Receipt of your returned product your exchanged item will be sent to you. If there is any refund or additional charge that will be processed within 10 business days using the original form of payment.

Please follow this process if you would like to exchange or return a product you have purchased from Time2Sleep.

 Email Support@Time2Sleep.co.uk and let us know:

  • Your Full Name
  • Order ID number/Order Number/Receipt (on packing slip that came with the product)
  • The Product Name for exchange or return
  • Why you would like to return or exchange the product
  • If you are exchanging an item include name of the replacement product that you are requesting.
  • Pack your items and include your original receipt
  • Send the return item package to:  3 Green Bank, N12 8AS, UK

PRODUCT & INGREDIENT INFORMATION

Absolutely not, in fact one of the founders of Time2Sleep is vegan.

Yes they are. All of our products are Non-toxic and BPA free/Latex free.

Each product has its own lifespan. Naturally individual use differs but generally speaking the Dental Mouth guard should last the user at least a year and up until they have been worn through. The Gel Eye Mask can last for a good couple of years on the condition it is correctly well looked after, and the Silicone Ear Plugs will depend on the frequency of use and quality of care. The better the user maintains the product, the longer it will last.

Do not give Time2Sleep products to children under 12 years of age. Products are intended for adults and children aged 12 and older. Please see our product pages for complete usage information.

Silicone Ear Plugs

The earplugs block out up to 20 db.

Since the earplugs are made of silicone, you can easily cut/divide one earplug into two child-size ear plugs. Remember, the recommended age for using our products is 12 years old and over.

Dental Mouth Guard

Give us a try and if you are not satisfied we'll give you your money back.

The mouth guard is made of 100% silicone.

Gel Eye Mask

Yes, the gel used inside the mask is 100% toxin free

In case of direct contact between the gel and eye or skin, rinse thoroughly with cool water and discontinue use.

Time2Sleep and its affiliates attempt to describe our products as accurately as possible. If a product offered by Time2Sleep is not as described, please return it to us in unused condition.

PRODUCT USE & CARE

It’s easy to keep the Dental Mouth Guard clean, just use luke-warm water, a toothbrush and some toothpaste and gently scrub.

No, do not use the Dental Mouth Guard if you have braces.

Yes, you can use the Dental Mouth Guard if you have caps

No, there is no taste to Dental Mouth Guard at all.

Yes you can. Drink up!

Boil water, remove from heat and put Dental Mouth Guard in the water for 20 seconds; lift out with a wooden spoon and hold on paper towel not allowing the sides to fold inwards. Once cool, place in mouth, suck the air out and hold to shape.

Absolutely. We take pride in knowing that our products actually do what they say they do. We have tested it ourselves and can testify that it works wonders.

We only sell and recommend products that work for us personally since we have the highest standards for all our customers.

Very effective. Our Time2Sleep Gel Eye Mask is efficient day and night. Give it a try!

The Gel Eye Masks is designed to deliver reusable hot and cold therapy. To optimise functionality, keep the Gel Eye Mask in the freezer in an airtight container between uses. If you'd like to microwave it for heat therapy, be sure to check the package for heating times appropriate for your microwave. Importantly, remember this product is intended to be used on the face - we do not recommend sitting on the mask or using it as a seat cushion.

Best to start with 30 seconds at the appropriate setting for your microwave (check back of pack). If not hot enough, add 15 seconds incrementally until desired temperature is reached.

The Gel Eye Mask will retain heat for 30 - 60 minutes.

Similarly, the Gel Eye Mask will retain coolness for 30 - 60 minutes.

There is no reason why wearing contact lenses should interfere with the benefits given by the Gel Eye Mask.

Indeed they are. The straps expand and contract to fit any size face or head and will rest very comfortably on your weary eyes.

When applied correctly the earplugs should certainly keep water from entering the ear.

No, they do not melt.

The Silicone Ear Plugs should be stored in the plastic case to prevent the collection of dust and other debris to preserve longevity. You may find that after 3 or 4 prolonged uses, they loose their "stickiness" and seal the inside of your ear less effectively than they did at first.

Yes, they are waterproof and when applied correctly will keep the water out of your ear canals.

They sure can. Excellent for shutting out the cabin noise and letting you catch some sleep.

We don’t recommend trying to clean the ear plugs, however keeping your hands and ears clean and dry prior to handling and applying the earplugs will help prolong the useable life of the earplugs.

PRIVACY AND SECURITY POLICY

Time2Sleep protects the privacy and confidentiality of consumer data. We care about maintaining your trust and have developed practices described in this Privacy and Security Policy.

If you purchase a product from Time2Sleep, we request identifiable information from you for billing purposes and in order to complete your order. The information is collected through our Shopping Cart and you must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date and CVV code). If we have trouble processing an order, we will use this information to contact you. All credit card processing is performed entirely in-house. In the event that an item is not in stock, we will refund you to the same original form of payment.

Information is also collected in response to customer inquiries through various contacts us forms. Information such as name, email address and phone number is used in order to respond to the inquiry.

Automatic order confirmation emails are sent to customers who place orders on our website.

Customers who have opted-in to our newsletter will occasionally receive information on products, and special deals. There is an option to opt-out and not receive these types of communications.

Users who are subscribed to our lists and no longer wish to receive our special offers and promotional communications may opt-out of receiving these communications by using the "Unsubscribe" link included in each communication we send.

If you believe that any of the information you have submitted to us is incorrect, or you would like to delete/deactivate your personally identifiable information, notify us immediately by sending an email message to Support@Time2Sleep.co.uk, and we will promptly correct invalid information or delete your information from our database.

We do not disclose any personally identifiable information collected through the site whether publicly listed elsewhere or not, except as disclosed in this statement or as required by law. Time2Sleep reserves the right to disclose to third parties aggregate usage statistics that do not contain personal information. In no event will Time2Sleep include personal information in any such disclosure. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our website, or as required by law.

All web servers create and use log files to some extent. Time2Sleep does not use intrusive log files, but uses ordinary web-logging to assess and improve the functionality of Time2Sleep.co.uk. The log files track internet protocol (IP) addresses, browser type, referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather general information about which pages are visited .IP addresses, etc. are not linked to personally identifiable information. We use a third-party tracking service that uses tracking code on each of our web pages in order to gather the information specified above.

A cookie is a piece of data stored on the user's computer tied to information about the user. We use persistent cookies that are valid for a period of 90 days in order to track only those customers that have been referred to our website by one of our Affiliate Partners. The purpose of the cookie is to track orders that are generated as a result of the referral and to pay a commission to those Affiliate Partners. No personally identifiable information is disclosed as a result of a result of use of the cookie. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The security of your personal information is important to us. When you enter sensitive information (such as credit card number we encrypt that information). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We use the services of Shopify.com in order to constantly monitor our data servers 24 hours a day, 7 days a week to ensure that they are fully secure from outside interrogation and to alert us of new threats as they become apparent. In addition, we purge all credit card data from our database and shred all hard copies every 30 days.

If we decide to amend this policy at any time, we will inform you of changes as required by law. We will post changes to this privacy and security statement on our homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection, we will notify users via email and/or by posting a notice on our website for at least 30 days.

If you have any questions about the privacy or security on our website, you can email us at Support@Time2Sleep.co.uk.

  

GENERAL EQUIRIES

 Who We Are

Time2Sleep is passionate and single-mindedly focused on helping people around the world get a better night’s sleep, every night.

We know the importance and benefits of superior quality sleep and we carry a selection of sleeping aids at affordable prices that help you unwind, relax and rest.

Sweet Dreams – It’s Time2Sleep! (link to product page)

 How do I get in touch with customer services?

How can we help?

Please email Support@Time2Sleep.com with any questions regarding Time2Sleep products or services.